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Frequently Asked Questions

What do I do on the day?

Please arrive at reception under the climbing wall in Soar and let us know the name the session was booked under and what time. We will find your booking and get you to sign in your participants, sessions start at the booked time.

How early should I arrive for my booking?

You should arrive about 10 minutes before your session starts so you can get signed in and ready to start on time (on peak days you may want to plan to arrive earlier).

Is there someone supervising the session?

Yes, one of our instructors will be with the group the entire time. One instructor will supervise a group of up to 8 people.

How old do you have to be?

We take anyone from the age of 7 years old. There are no height restrictions.

What should I wear?

Something practical and comfortable – including socks. Skirts are not advised.  We will supply all technical equipment including shoes if you need them.

How long will I get on the activities?

Your session time includes kitting up and de-kitting. This is roughly 10-15 minutes kitting up and 5 minutes de-kitting. We aim to maximise the time spent on activity, however the kitting up and safety briefing is an integral part of the session.

How many shots on each activity will I get?

We guarantee you will get at least one go on each activity booked. If you visit us in our quieter periods, you’ll be more likely to get more shots.

Can I take my own camera?

Unfortunately for safety reasons we cannot allow participants to carry their own cameras on the activities. The first thing the instructor will get you to do in our group room will be to secure all your personal belongings  in a locker.

Do I need to book in advance?

To avoid disappointment, we do advise you to book in advance – especially for weekends or during holiday periods. However, there are often spaces available on the day – but these may be limited.

Do you offer refunds?

We can only refund your booking if you give us 96 hours (4 days) notice. Refunds will not be given if the participant decides on the day not to take part or you are late for your session.

Where have all the helmets gone?

After much debate and research it has been decided that Climbzone will be going helmet free (apart from Schmoolz users) as of 16/06/2011.
The risk of injury through the use of helmets out weighs the protection afforded by a correctly fitted helmet. To lessen even further the risk of head injury to participants a number of changes have taken place. These include altering the Skypark and adding extra padding to the Drop pounds and platforms.

If you have any further questions please contact us at